1. Overview
James Scott & Company ("James Scott & Company," "we," "us," or "our") provides commercial billing, invoicing, and accounts receivable management services to businesses. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit our contact form, or participate in our SMS text messaging program.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit your information.
2. Information We Collect
Information you provide to us
When you submit our contact form or otherwise communicate with us, we may collect:
- Business name and annual revenue range
- Your name and job title
- Email address
- Telephone number (including mobile number)
- Any message or details you choose to include
- Whether you have consented to receive text messages from us, along with the consent wording shown to you, the date and time of consent, and the page on which consent was given
Information collected automatically
When you visit our website, we and our service providers may automatically collect certain technical information, including:
- IP address, which we use for security, fraud prevention, and to limit repeated form submissions
- Browser type, device type, operating system, and referring pages
- Pages viewed and the dates and times of your visits
- Cookies and similar technologies, as described in Section 6
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests for information
- Provide, manage, and improve our services
- Send customer care text messages to individuals who have opted in, as described in Section 4
- Communicate with you by phone or email about your account, our services, and your requests
- Maintain the security of our website and prevent fraud or abuse
- Comply with applicable laws, regulations, and legal processes
- Analyze how visitors use our website so that we can improve it
4. SMS / Text Messaging Program
Program description
James Scott & Company offers a customer care text messaging program. This program sends customer care messages from James Scott & Company to customers who have opted in. The messages include account management updates, support requests, and responses to customer inquiries. Customers receive these messages to help resolve issues, manage their accounts, or get assistance with our products and services.
How to opt in
You can opt in to receive text messages by checking the SMS consent box on our contact form and providing your mobile phone number. The consent box is unchecked by default, and you must affirmatively check it to opt in. Consent to receive text messages is not a condition of purchasing any goods or services from us.
Message frequency
Message frequency varies based on your interactions with us and the status of your inquiry or account.
Message and data rates
Message and data rates may apply. Standard messaging and data charges from your wireless carrier may apply to messages you send and receive as part of this program.
How to opt out
You can cancel the SMS program at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a one-time confirmation message and you will no longer receive text messages from us unless you opt in again. You may also contact us at [email protected] or (855) 920-3038 to opt out.
Help and support
If you are experiencing issues with the messaging program, reply HELP to any message for assistance, email us at [email protected], or call (855) 920-3038.
Non-sharing of mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your mobile phone number and your SMS opt-in status are used only to deliver the customer care messages you have agreed to receive. We do not sell, rent, or share your mobile phone number or your text messaging consent with any third party for their own marketing purposes. Opt-in data may be provided only to the text messaging platform provider that delivers messages on our behalf, and only for the purpose of delivering those messages.
Consent records
To document your consent, we retain a record of the consent wording shown to you, the date and time you opted in, the web page on which you opted in, and related technical information such as your IP address. We keep these records for as long as reasonably necessary to demonstrate your consent and to comply with applicable law.
5. How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers. We work with third-party providers that perform services on our behalf, such as website hosting, customer relationship management, email delivery, and text message delivery. These providers may access your information only to perform those services for us and are required to protect it.
- Legal requirements. We may disclose information if required to do so by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers. If we are involved in a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to this Privacy Policy.
As stated in Section 4, text messaging originator opt-in data and consent are excluded from these sharing categories and will not be shared with any third parties, other than the text messaging platform provider that delivers messages on our behalf.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Necessary cookies are required for the website to function. With your consent, we may also use analytics cookies (such as Google Analytics) to understand how visitors use our website and marketing cookies (such as the Meta Pixel) to measure the effectiveness of our advertising.
When you first visit our website, a cookie banner allows you to accept all cookies or to customize your preferences and turn analytics and marketing cookies on or off individually. You can change your preferences at any time by clearing your browser's stored data for our website, which will cause the banner to appear again. You can also control cookies through your browser settings.
7. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as needed to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. SMS consent records are retained as described in Section 4.
8. Your Choices and Rights
- Text messages. Reply STOP to any message to opt out of our SMS program at any time.
- Email and phone. You may ask us to stop contacting you by email or phone by contacting us using the details in Section 11.
- Access, correction, and deletion. Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, email us at [email protected]. We may need to verify your identity before responding.
- Cookies. You can manage cookies as described in Section 6.
- Do Not Track. Our website does not currently respond to browser "Do Not Track" signals.
9. Children's Privacy
Our website and services are intended for businesses and are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of our website or participation in our SMS program after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
James Scott & Company
401 Century Pkwy #134
Allen, TX 75013
Phone: (855) 920-3038
Email: [email protected]
Hours: Monday - Friday, 8am - 4:30pm CST
Please also review our Terms & Conditions, which include the full terms of our SMS text messaging program.